Customer Service FAQ

Certificates are sent second class, which should mean you receive it within 7 working days after purchase.  If you have not received your ordered certificate after 7 working days, please contact us and we will escalate the matter for you so you can receive it as soon as possible.

Please allow up to 2 hours to receive your login course details.  If not, please contact us and we’ll get that sorted out immediately.

Yes, the courses are responsively designed meaning they will function on all devices.

We take pride in our customer service, offering dedicated Support via email or the contact form

If you have forgotten your password or would like your login details re-sent to you please reset your password here:

  • If you are using an access code please ensure you are logged out before entering
  • If you are copying and pasting a code ensure no empty spaces are copied
  • Check your email address is spelled correctly
If you need any further help or questions please let me know

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